Thank you for choosing Hulalace (hulalace.com).
We hope you are satisfied with every purchase. If you are not satisfied with the product you received, you can apply for after-sales service according to the following return and refund policy.
I. Return Period
You can apply for a return within 30 calendar days from the date of receipt of the product.
Return applications submitted after 30 calendar days may not be processed unless otherwise stipulated by applicable law.
II. Return Conditions
Products meeting the following conditions are eligible for return:
The product has a quality problem; The received product does not match the order; The product was damaged during transportation; The customer wishes to return the product for personal reasons.
Opened products can also be returned.
To help us process your application more quickly, please keep the product and accessories as intact as possible and provide the order number and relevant photos (if applicable).
III. How to Apply for a Return
To apply for a return, please send an email to our customer service email address:
Email: wu19108504191@yeah.net
Please provide the following in your email:
Order Number;
Order Email Address;
Product Name;
Reason for Return;
Product Photo (if applicable).
Our customer service will reply to your application within 1-2 business days, providing return instructions and the return address.
IV. Return Address
Please do not return items without confirmation.
Address: Room 203-1137, 2nd Floor, Building 9, No. 6 Niwa North Road, Fengtai District, Beijing
V. Refund Processing Time
After receiving and inspecting the returned item, we will typically complete the refund review within 3 business days.
Once the refund is approved, the funds will be returned to your original payment account.
The actual arrival time may vary depending on the processing speed of the bank or payment institution, generally ranging from 3 to 10 business days.
VI. Refund Method
Refunds will be processed using your original order payment method.
We will not substitute cash, gift cards, or other methods for refunds unless otherwise agreed upon by both parties.
VII. Non-Refundable Circumstances
The following situations may affect refund processing:
Providing incorrect or incomplete order information;
Goods damaged by human error affecting normal inspection;
Submitting a return request after the return period;
Other circumstances that do not comply with applicable laws or this policy.
In special circumstances, we will communicate with you and provide a reasonable solution.
VIII. Order Cancellation
If your order has not yet been shipped, you can contact customer service to cancel it.
After successful order cancellation, we will process the refund using the original payment method.
If your order has already entered the shipping process, you will need to apply for a refund according to the return process after receiving the goods.
IX. Logistics Costs
If a return is due to product quality issues, wrong item shipped, or damage during transportation, please contact customer service. We will assist in handling the relevant costs based on the actual situation.
If a return is requested for personal reasons, the method of bearing the return shipping costs will be determined based on the actual situation and applicable laws, and will be informed by customer service during the review process. 10. Contact Us
If you need to apply for a return, refund, or have after-sales inquiries, please contact us:
Email: wu19108504191@yeah.net
Our customer service team will reply to your inquiry as soon as possible during working hours and assist you with the return and refund process.